Customer Complaint & Feedback

Just fill in your details and issue below and you will get a prompt reply from our Customer Care team. What's more you can also track your previous issues right here!

International Roaming

Post paid subscriber & wish to take international roaming on a fresh connection then just tick the same on Tariff Enrolment Form. Existing subscribers can simply fill the Roaming agreement form with a photo ID. Till 30th Sep, 09 there are no monthly charges for postpay international roaming. With effect from 1st Oct 2009, monthly charges @ Rs 99 per month will be charged for the same. There is also a refundable security deposit of INR 3,000/- for International Roaming.

National Roaming

Make and receive calls on your TATA DOCOMO while traveling and stay in touch with your friends.
National roaming is pre-activated on all PREPAY and POSTPAY customers
There are no fixed monthly charges on National Roaming.
To know about our National Roaming coverage across India, please call 121.

Prepay Plan Details

We are the first Mobile Service provider in India to have a 'per second' pulse. Unbelievable but true! So now if you talk for 67 seconds you pay for 67 seconds and not 2 minutes because your mobile service provider doesn't know how to count! As always a small step in our mission of changing the rules of the game.

Tata Docomo launches unlimited GPRS Plan

Two prepaid  unlimited GPRS tariff plans  are now announced . Recharge 15 RS GPRS  pack                    (valid for 3 days ) or 95 RS GPRS pack (valid for 30days) and send a message INTERNET to52270 . The GPRS charges in roaming for this plan will be 10 paisa for 10 KB .

Docomo Mobile Credit Service

DOCOMO’s mobile credit service that’s easy to sign up for and safe to use. Pay for your shopping by simply waving your mobile phone at a reader/writer at stores with the iD mark.

Family Discount

Communications allowances will not change after the basic monthly charge is discounted.
A great discount for families and individuals using 2 or more DOCOMO lines. Save on both basic monthly charges and dialing charges.

Conventional Billing Plans

These plans are for subscribers who purchase an applicable handset model without using Value Course.

Plans for Reducing Basic Monthly Charges

With Value Plans, the basic monthly charge is less than with Basic Plans. Value Plans are for subscribers who purchase an applicable handset model under Value Course.

"One Ring" Malicious Phone Calls

On this page, you will find a detailed description of the "One Ring" call phenomenon, in which the user is lured into calling back an unknown number that connects to a costly pay service; as well as our suggestions on how to recognize and avoid them.

Latest Software Update

DOCOMO updates software for products after they go on sale to improve functionality and ease of use so you may better use your mobile phone.
Software updates can be performed easily without having to take your mobile phone in for service. Just check if your mobile phone software needs updating, then download and install the latest software

Troubleshooting and Repairs

Information about troubleshooting your phone to check for malfunctions, and what you need to do to get it fixed.

If Your Phone Is Lost or Stolen

Information about suspending and resuming your service if your phone is lost or stolen and features that prevent third parties from accessing your phone.

Procedures for New Application with Mobile Number Portability (MNP)

View instructions on procedures for new subscriptions with Mobile Number Portability (MNP).

User’s Manual Download

You can enter the model number of your handset and then search for the User’s Manual of your handset for nttdocomo search box.
Input examples: F-01A, N905i, Kids' PHONE F-05A.

TATADOCOMO Install Setting On mobile Phone

For the setting you just need send “INTERNET” to 52270 which is toll free number for Tata Docomo users. Within 5 min you will receive setting message, just save that ‘TATA DOCOMO DIVEIN’ setting to your phone and you are done. Most of the people are confused with the APN. Let me clear you after activating your setting just select you APN as DOCOMO internet.

Value Added Services

A Special Tariff Vouchers scheme worth 25 Rs for Docomo which includes local Tata at calls 1p/ 2 seconds and tariff validity 30 days.Sum of all recharges must cross 100 Rs within 90 days of SIM activation.

Promotional Call Tariff

Tata Docomo SIM is Lifetime prepaid simcard worth 49 Rs offers you all Local Calls at 1p/second and all STD calls 2p/second only. That means if your call gets end in 20 seconds you will be charged 20*1p= 20ps for Local call unlike other GSM service. For first 27000 seconds STD calls will also charged 1p/second but  that is limited period offer.

DOCOMO SMS Tariff

160 characters SMS to any local mobile will cost at 60p only and for STD SMS it will be Rs 1.20. International SMS can be made at Rs 5 only. For a limited period , 100 sms are free after 3 paid sms.

DOCOMO GPRS Internet WAP Rates

Docomo has package for Internet accessing (WAP & GPRS) too! Portal Browsing is totally free on Tata Network where it will charge 10p per 10KB for Portal Browsing on Non-Tata Roaming Network. On Tata home network Internet browsing costs 1p/1kb and for Tata & Non-Tata Roaming Network i.e., on National Roaming Internet browsing charge is10p/10kb.

Tata DoCoMo Customer Service Contact Numbers in Tamilnadu

Tamil Nadu
Customer Service Number: 9043012345
Tel: 044 – 66662698
Fax: 044 – 66662636

DOCOMO Gets Animated about Mobile Mango

The enduring popularity of manga (comic books and graphic novels) and animation in Japan is truly a never-ending craze.DOCOMO has branched out to launch a similar groundbreaking mobile manga service in Europe.

Product-DoCoMo PRIME series

Full-feature mobile phones for the maximum enjoyment of video, games and other entertainment by people who love to explore the latest multimedia.

Internatiomal SMS And MMS Info'S

The "International SMS" and "International MMS" services are also available to compatible mobile phones to transfer mails and images to SMS/MMS-compatible mobile phones in other countries.